On December 15th, media reported that a citizen in Xi'an spent 460000 yuan to buy an Ideal L9. The citizen was driving the car on the road at 10am on December 14th when the entertainment screen in the car suddenly turned black and the vehicle stopped. The brake does not respond, the gear cannot be switched, all buttons on the car do not work, and the doors cannot be opened. I am too scared, "the car owner said. After calling customer service, he was told that the above situation was due to the vehicle undergoing a system upgrade.
On the evening of December 15th, Liu Jie, the president of Ideal Auto's product line, issued a statement saying, "I hope everyone will not be misled. Ideal Auto will not OTA while driving." Liu Jie believes that the relevant reports are untrue.
Sina Weibo (@ Liu Jie Ideal)
Through technical analysis, we believe that the car owner should have manually selected the option to upgrade after 5 minutes on the screen, locked the car, disconnected the power, and left the vehicle. After reaching the scheduled time, the vehicle only started the OTA upgrade when there was no one in the car and the power was locked. It is absolutely impossible to start OTA during driving. We hope that media friends can verify this before reporting and reposting! "Said Liu Jie.
The reporter from the Daily Economic News also called Ideal Auto customer service to inquire about the OTA matters of the vehicle. Ideal Auto customer service told reporters that the Ideal Auto L series models are equipped with OTA upgrade time setting function. You can enter the settings menu on the central control screen, select Settings - General - About - View Updates, and the OTA upgrade time setting interface will pop up. You can choose the "Schedule Upgrade Time" option, and the system will upgrade the vehicle at the set time point; Or click on the 'Upgrade in 5 minutes' option, and the system will perform the vehicle upgrade in 5 minutes.
In addition, Liu Jie added, "The OTA upgrade condition for (vehicles) will only start if the following conditions are met simultaneously: 1 It's time for the appointment; 2. The vehicle speed is 0; 3. P gear; 4. Four doors are locked; 5. Power off the entire vehicle
For the OTA upgrade of Ideal Automotive products, some netizens suggest: "Just put the upgrade after five minutes on the second level interface for scheduling upgrades. Add a shortcut key 'five minutes later' on the interface for selecting the upgrade time, and it cannot be placed together with confirmation. If the upgrade time is less than half an hour, it must be confirmed again
On the other hand, Ideal Auto stated, "Before the upgrade, you can cancel the upgrade or change the upgrade time at any time through your phone and car screen. In future versions, we will also strengthen the prompts and guidance on the upgrade page to avoid inconvenience caused by accidental clicks